This is the baseline for every interaction.
Good advice at the wrong time is useless. Process Consultation Revisited: Building the He...
Pay attention to how the client reacts to you. This is the baseline for every interaction
Don’t assume you know anything; ask questions to uncover the client's reality. Process Consultation Revisited: Building the He...
Schein’s work emphasizes that a consultant interacts with a client is more important than what technical advice they give. By focusing on "Humble Inquiry" and active listening, the consultant builds a relationship based on trust, which is the only foundation upon which sustainable organizational change can occur.